Crime – Police 999 Non Emergency 101
Life threating – Ambulance 999 Non Emergency NHS 111
Fire and Rescue – 999 non Emergency 01243 786211
If it is a genuine emergency, where someone is seriously ill or injured and their life is at risk, call 999 and don’t panic. You will be asked which service you require. Fire, Police, Ambulance or Coast Guard. Once you have told the operator which service you require you will be put through to that organisation.
You can contact emergency services via text message (SMS) if you are deaf, hearing impaired or have a speech impediment. Visit the emergencySMS website for more information or to register your phone.
Once you are connected to a call handler, you’ll have to answer a series of questions to establish what’s wrong, such as:
This will allow the operator to determine the most appropriate response as quickly as possible.
Dialling 999 does not necessarily mean an ambulance will be dispatched. The call handler will decide what is appropriate. It may be safe enough for you to be seen elsewhere, or you can be given telephone advice by a medically trained clinical adviser. An ambulance will be sent if it is a life-threatening emergency.
Response units that could be dispatched include:
Wait for a response from the ambulance control room, as they might have further questions for you, such as:
The person who handles your call will let you know when they have all the information they need. You might also be instructed on how to give first aid until the ambulance arrives.
There are a number of things you can do to assist the ambulance service:
If appropriate, you may want to call the patient’s doctor. The doctor may meet you at the A&E department, or call with important information about the patient.
With thanks to the NHS for the above.
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